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SHIPPING AND DELIVERY

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If we are unable to delivery your products to you within 14 days of receiving your payment, you will have the option to cancel your order and you will be refunded immediately.

DISPATCHING ORDERS

Complexion Skin Clinic endeavours to process, pack, and dispatch orders as quickly as possible.

All orders are dispatched by Australia Post parcel delivery. Orders will be processed within two to three business days. Pending your location, orders are expected within 2-7 days of dispatch, however this cannot be guaranteed due to circumstances out of our control.

Unless otherwise agreed by us, we will deliver your products to the delivery address indicated on your order.

NOTES

  • Address details that are incorrect or insufficiently supplied will incur a redelivery fee.

  • If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.

  • We deliver within Australia and overseas.

Australia Standard Delivery

  • Delivery via Australia Post on business days and not on weekends or public holidays.

  • Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in a safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

  • We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).

  • Your order will be despatched pending credit card authorisation, verification and availability of stock.

Australia Express Delivery

  • Order by 2 pm (Australian Eastern Daylight Savings Time) on any business day and receive your order in 1-3 Business days (excluding weekends & public holidays).

  • Delivery via Australia Post on business days and not on weekends or public holidays.

  • Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in a safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

  • We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).

  • Your order will be despatched pending credit card authorisation, verification and availability of stock.

  • Please allow an additional 2 business days for delivery of personalised items.

SHIPPING RATES AND DELIVERY TIME ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. Free shipping is available Australia wide if you spend $125 over. We use the Australia Post shipping calculator API for all delivery estimates locally.

Delivery times will vary depending on your location and the shipping method you chose at checkout. If you’re in Australia, please allow 4-7 working days for your order to arrive. However, this cannot be guaranteed due to circumstances out of our control.

Delivery delays can occasionally occur. If your order hasn’t arrived within a reasonable timeframe, please email us at info@complexionskinclinic.com.au and include your order number. We will do our very best to expedite delivery of your order.

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