BOOKINGS, CANCELLATIONS, BROKEN OR MISSED APPOINTMENTS

Policy

To secure your booking policy with us, a $50 booking fee is required for all first-time clients OR regular clients who are not under any Complexion packages subscription.  Payments can be made via PayPal, bank transfer or over the phone.

If you subscribe to certain package(s), further appointments should b made after your treatment or service to choose and secure your spot.

Please note that fees are non-refundable for NO SHOWS, forgetting your appointment, late cancellations (within 48 hours of appointment) or late arrivals (see Broken Appointment Policy below).

For package and prepaid clients: IN the event of a NO SHOW, missed services will be counted as ‘completed’ and your payment for the service(s) will be forfeited.

NEW CLIENTS:

New clients should arrive 10 minutes prior to their scheduled appointment time in order to complete required forms.

CANCELLATIONS:

Cancellations and re-schedules must be made a minimum of 2 days (48 hours) prior to your booking for us to refund your deposit/booking fee or carry it forward to your next appointment.  This will allow for another client on the Complexion Beauty and Dermal Therapy’s waiting list to take up this appointment time.

In the event a cancellation occurred within the 48-hour period of your appointment, Complexion Beauty & Dermal Therapy reserve the right to charge a late cancellation fee of $50.

You can re-schedule your appointment online and follow through the payment process via https://www.kitomba.com/bookings/complexion#services/all.

BROKEN APPOINTMENT/LATE ARRIVALS:

As a courtesy to others, we reserve the right to cancel or reschedule your service if you arrive more than 15 minutes late for your appointment time.  We may re-book you through our system or let you secure an online booking policy through our website.  A broken appointment fee of $50 may apply to this as well.

Please understand that we allow time to stay and be on track for your appointment as well as those clients that follow you.

REFUND POLICY

Complexion Beauty & Dermal Therapy has a no refund policy on purchases if you have simply changed your mind.

All treatments and services are not transferable to other treatments or to other individuals.

Deposits paid for all skin and laser treatments, including cosmetic injectable treatments are non-refundable where cancellation occurs within 48 hours of your appointment.

Refunds will be provided where required under the Australian Consumer Law.